Returns & Refunds

At Aroha Nails, we take pride in the quality of our handmade press-on nails. Due to hygiene reasons, we do not accept returns or exchanges for change of mind.

Damaged, Faulty or Incorrect Items

Please inspect your order as soon as it arrives. If your item is damaged, faulty, or you receive the wrong item, please contact us within 3 days of receiving your order at info@arohanails.com.au.

Please include:

• Your order number
• A brief description of the issue
• Clear photos of the item

We'll review the issue and, where appropriate, offer a replacement, refund, or another suitable solution. We're committed to making things right and will work with you to find the best solution.

Change of Mind

Due to hygiene reasons, we cannot accept returns or exchanges for:

• Change of mind
• Incorrect size selected
• Used or worn products
• Opened products

Please refer to our Size Guide before placing your order. If you have any questions, we're always happy to help before you purchase.

Refunds

If a refund is approved, it will be processed to your original payment method within 3–5 business days. Depending on your bank or payment provider, it may take a little longer for the funds to appear in your account.

Australian Consumer Law

Nothing in this policy excludes or limits your rights under the Australian Consumer Law. If a product has a major fault, you may be entitled to a repair, replacement, or refund in accordance with your consumer rights.

If you have any questions, please contact us at info@arohanails.com.au